Knowledge Base

Configuration

Genesys Cloud Integration

Getting Started with CX Index (Genesys Cloud Integration)
Integrating CX Index with Genesys Cloud

Organisational Hierarchy Config.

Managing Your Organisational Structure
Survey Access

Survey Configuration for Genesys Cloud Integrations

How to Use the Survey Builder
How to create a survey
How to add questions to a survey
Configuring Metrics
How to use #Org person name
Social Advocate

Customers

How to exclude a customer from being surveyed
More

Survey Configuration for Genesys Cloud Integrations

Understanding Survey Channels (Genesys Cloud Integration)
Configuring an IVR Survey (Genesys Cloud)
Configuring an SMS Survey (Genesys Cloud)
Configuring an Email Survey (Genesys Cloud)