How to change your password within the CX Index app
This article is for users who have forgotten their password or would like to change it.
Open the CX Index menu, then select the Settings tab.
Select the Password tab.
Fill in the fields accordingly and press the Save button.
Ensure that your new password meets the following requirements:
- at least 8 characters long,
- contains at least one uppercase letter,
- contains at least one number, and
- contains at least one special character.
Once your password has been changed successfully, a temporary pop-up will appear confirming the change.
How to reset your password from the CX Index login screen
From the CX Index Login screen, click the Forgot password? link under the Email field.
You can now see the Forgot Your password? page. Enter the email address you used during registration in the Email field.
ou will receive an email titled Setup/Reset Password Notification. (If you don’t see it in your inbox, remember to check your junk box).
Click the Setup/Reset Password button at the centre of this email.
A Setup / Reset your password page opens in a new tab.
Enter your new password in the fields accordingly.
Ensure that your new password meets the following requirements:
- at least 8 characters long,
- contains at least one uppercase letter,
- contains at least one number, and
- contains at least one special character.
Click the Reset Password button.
You will be taken to the CX Index Login screen. Fill in the Username & Password fields, using your new password.
Click the Login button. You will be logged into the CX Index app.
