Critical Success Factors
The following factors are critical to the successful implementation of security within CX Index:
Comprehensive security policies, objectives and initiatives that clearly reflect CX Index business objectives
A security approach that is consistent with CX Index’s culture
Highly visible support from CX Index’s executive management
Solid understanding of security requirements and risk management practices
Effective communication of security to all CX Index managers, associates, partners, clients, vendors and developers
Guidance on information security policy to all CX Index managers, associates, partners, clients, vendors and developers
Information security awareness and training
Continual review and measurement of the effectiveness and efficiency of security controls and mechanisms
Timely adjustments to the security posture by addressing deficiencies and by reflecting changes in CX Index’s business objectives as necessary
Annual review of the information security policy to update policy as needed to reflect changes to business objectives or the risk environment.
